Please note: This program will no longer accept new enrollments after the Summer 2025 semester.

Student Learning Outcomes:

• Communicate effectively and engage all participants in key projects.
• Operate effectively and contribute to process improvement within team dynamics.
• Define process-based problems and identify opportunities for improvement.
• Identify and collect baseline data with respect to current process performance.
• Analyze current process performance data and determine best practices.
• Recommend appropriate options for improvement and support the development of pilot solutions and implementation plans.
• Determine performance measures and reviews necessary to monitor/control the improved process."