Bay Path University is committed to maintaining a fair, transparent, and supportive learning environment. Students have the fundamental right to voice concerns and submit formal complaints regarding their academic experience, administrative services, discrimination, or unfair treatment without fear of retaliation. This process ensures student voices are heard, institutional standards are upheld, and issues are resolved through clear, equitable procedures. 

Please refer to the list below to find the most appropriate place to direct your concerns. 

Academic Complaints

(Find more information in the Academic Catalog)

1. The student first should discuss the complaint directly with the faculty member and try to resolve it at that level. 
2. If the student refuses to confer with the faculty member or the faculty member refuses to confer with the student, the student may confer with the department chair/program director or with a faculty advisor. 
3. If an acceptable solution is not reached at this stage of the process, the student must then document his or her complaint in writing and deliver a copy to the faculty member and the department chair/program director.
4. The Student may appeal to the Dean of the appropriate school if no satisfactory resolution is reached. 

Campus or Residence Hall Complaints

• Complaints may be directed to the Dean of Students or the Director of Student Life and Engagement:
  • Dr. Jody Goodman, jgoodman@baypath.edu
  • Ramona East, reast@baypath.edu

Discrimination and Harassment Complaints

(Find more information in the Academic Catalog)

• Make a report by contacting our Title IX Coordinator at titleix@baypath.edu
• Anyone wishing to report anonymously may do so using the form on the Title IX page under Student Resources on the BPU portal or on the Title IX page on www.baypath.edu.

In addition to the above, if you believe you have been subjected to discrimination or harassment, including sexual harassment, you may file a formal complaint with either or both of the government agencies set forth below. 

Massachusetts Commission Against Discrimination Boston Office
One Ashburton Place – Room 601
Boston, MA 02108
(617) 994-6000
TTY: (617)994-6196

Massachusetts Commission Against Discrimination
436 Dwight Street, Room 220
Springfield, MA 01103
(413) 739-2145

Disability Accommodation Complaints

• Students who wish to appeal any decision made by the Accessibility Services Office related to disability accommodations can do so by submitting a written grievance to the Vice President of Academic Affairs:
  • Dr. Natalia Blank, nblank@baypath.edu

Distance Learning Complaints

(Find more information in the Academic Catalog)

• While attending Bay Path University, Bay Path students residing outside of the state of Massachusetts who desire to resolve a grievance should first follow the University's Complaint Policy and Process. 
• After the conclusion of the Bay Path University student complaint process, students enrolled in distance education courses or online programs who are residents of states other than Massachusetts, and when such state is a SARA participating state, may appeal the University’s decision to the Massachusetts Department of Higher Education.  SARA complaint forms are available on its website. 
• with the DHE by using the SARA complaint form. The DHE SARA complaint form should be used by students who are located in SARA member states and territories. 

FERPA Complaints

(Find more information in the Academic Catalog)

Students have the right to file a complaint with the U.S. Department of Education concerning alleged failures by Bay Path University to comply with the requirements of FERPA at:

Family Policy Compliance Office

U.S. Department of Education

600 Independence Avenue, SW

Washington, DC 20202-4605

Student Conduct Complaints

• A report may be filed with the Office of Student Life and Engagement.
  • studentlife@baypath.edu 
  • Ramona East, reast@baypath.edu
  • Dr. Jody Goodman, jgoodman@baypath.edu